1. LEGAL BASIS FOR PROCESSING PERSONAL DATA
We shall process your personal data for the following reasons:
– The execution of contracts or precontractual obligation, which you are party to.
– Complying with our legal obligations.
– Marketing and other business legitimate interests.
2. LEGITIMATE INTERESTS
Legitimate interests include the following:
– Sending our newsletter to our customers from whom we have obtained the contact details in the course of a sale (or negotiations for a sale) of a product or service.
– Collection of personal data to provide you with best possible customer experience.
– Operational requirements necessary for internal processes.
– Fulfilling your requirements or requests regarding our services and products.
– Fraud prevention.
– Protecting our rights, employees, and property.
3. PURPOSES OF PERSONAL DATA PROCESSING
– Online purchases (when you place an order or ask for a refund).
– Direct marketing (when we send our newsletters).
– Administration of user accounts.
– Enforcing our Terms and Conditions.
– Communication through our email, contact forms, social networks, or Customer Care.
– Silicone-store mobile app, for which we have separate Privacy Policy.
Your personal data may also be automatically collected during visits to our website, these include information about your devices and browsing. This information is collected using cookies and similar technologies. For more information about cookies and other similar technologies, please read Cookie Policy.
This means that we want to provide you the most optimal and personalized service possible. Of course, we keep your privacy in mind. We will retain your shopping history and use details of the products you have previously purchased to make suggestions to you for other products which we believe you will also be interested in. We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive.
4. Why we use your personal data
– Processing, analysing and delivering your purchases.
– Taking payments and making refunds.
– Sending you service messages by SMS, email or otherwise.
– Providing customer care services and support, handling returns, warranty claims.
– All forms of fraud detection and prevention.
– Security and Protecting our website/IT systems.
– Showing you our advertisements while you browse the web.
– Providing you with information about our products and services, promotions, discounts and news regarding your preferences and wishes.
– Improving our website.
5. SECURITY
Based on our legitimate interest to protect our employees, customers, business associates, and our property we process personal data, such as log files, IP address, traffic data, metadata, incident reports, data from data breaches.
In case of personal data breach, we perform risk assessment and based on this assessment we will inform supervisory authority and data subjects.
Since no means of security, transmission or storage is 100% secure, we cannot guarantee absolute security, but we do use applicable technical and organizational security measures. We use access control, encryption and hashing of passwords, including industry standards authentication practices SSL and 2-factor authentication. We protect our IT systems from brute-force attacks by limiting the number of log-in attempts from a single IP address. We track logs and we make regular backups.
